Services

In order to maintain and improve their current position in the region, they will need to invest in more software consultants, as well as database software and systems. eBS-Minds IT maintains the following advantages over existing competition: ongoing support to clients, extensive knowledge of the computer field, superior customer service, specialized training programs for staff, informative Web site and competitive rates.

eBS-Minds IT sees itself as working not for but with customers to provide their businesses with a competitive edge.

eBS-Minds IT offers a comprehensive range of services and solutions in the areas of information technology and management, for a number of business and industry sectors. The services and solutions that the company provides are conceived, developed and implemented in accordance with each client's specific requirements.

When we undertake a project, we bring with us certain skills that qualify us as the best bet for a client. We call this the eBS-Minds IT Difference . Additionally, our mastery of several technology areas and our expertise enable us to fulfil a wide ambit of client requirements. To ensure complete customer satisfaction, these are implemented and executed according to a well-established methodology , various quality initiatives that we have undertaken, and ISO-9000 compliant software standards and processes.

eBS-Minds IT main categories of services and solutions are:

• Information Systems Strategy Planning
• Customized Software Solutions
• Staff Provisioning
• Web Solutions
• Packaged Software Solutions
• Migration
• Education

The eBS-Minds IT Difference We possess certain key qualities that distinguish us as quality IT service and solutions providers. These are:

• Responsiveness
• Cost-effectiveness
• Experience
• Quality
• Minimal risk
• Reliability

In addition, we bring certain differentiators to each project that we work on, which give us a competitive edge over our customers. These are:

• Superior methodologies to deliver world-class services and solutions
• Domain and technology solutions using these superior methodologies
• Propagation of the service and/or solution provided, across the entire organization

Technology Areas Thanks to a wide range of skills and resources at hand, as well as nearly a decade of experience, we have a mastery of numerous technologies. These are:

• Client Server
• E-Commerce
• Systems Design and Development
• Databases
• Data Warehousing and Data Mining
• Groupware and Collaborative Computing
• Internet and Intranet
• Object Oriented Programming
• Open Systems and Standards
• Open Technologies like Java
• Systems and Network Management

Our Expertise Our skills extend to numerous areas. eBS-Minds IT has designed, developed and implemented computerized systems for:

• Finance and Accounts
• Banking
• Production Support
• Production Planning and Control
• ERP
• Materials Management
• Inventory Management
• Capacity Requirements Planning
• Order Entry
• Personnel and Administration
• Marketing and Distribution
• Project Planning and Monitoring
• Management Information Systems
• Process Control and Real Time Applications

This enables us to provide a solution for every client need , across a wide range of industries. Our Methodology At eBS-Minds IT, we attach a lot of importance to the methodology or process of providing cost-effective and high quality IT solutions. We believe that the 'how' is as important as the 'what' and 'why'. Towards this objective, we have evolved a process that consists of the following steps.

• Adopting a systems approach to problems, and encouraging experimentation, innovation and creativity in finding the most cost-effective solution
• Using the latest technology and techniques
• Complementing IT solutions with improvements to the processes and methodologies used in developing and maintaining the solutions
• Bringing together both business skills and multi-platform expertise
• Providing training and implementation assistance to ensure that customers are comfortable with the technology and processes underlying the services and solutions that we provide

Quality Initiatives We have implemented a Total Quality Management program strategy, to achieve our goal of complete customer satisfaction. The bedrock of this strategy is a set of three steps, which represent the crucial stages necessary to maximize efficiency within an organization. These are:

• Benchmarking
• Re-engineering
• Measuring improvements The main areas of our well-structured Quality Management System are
• Quality Policy
• Quality Organization
• Process Framework
• Project Planning and Monitoring
• Project Procedures
• Quality Audits
• Defect Management

eBS-Minds IT has also evolved a sophisticated process for verifying the quality of people being recruited. This "Skill Assessment" process is used to ensure that the individuals we present to our clients are of the highest caliber. Additionally, we undertake a host of initiatives that enable us to determine where we stand in terms of customer satisfaction, employee satisfaction and delivery of service.